Terms of service

Terms & Conditions

Last updated: 3 October 2026

These Terms & Conditions apply to purchases made through the cozie online store. By placing an order through our website, you agree to these terms. These terms do not affect your statutory rights as a consumer.

About cozie
cozie
74 Old Rd, Neath SA11 2BU, United Kingdom
Email: contact@cozie.shop
Phone: +44 2082 651303

Products & Prices
We aim to ensure that product descriptions, specifications, photographs, and prices are accurate. Product images may vary slightly due to screen settings or manufacturing variations. All prices displayed on our website are applicable at the time of purchase. Applicable taxes and delivery charges will be displayed before checkout. We reserve the right to correct obvious pricing or product errors.

Orders & Payment
When you place an order, you are making an offer to purchase the selected products. An order confirmation does not guarantee acceptance. We reserve the right to decline or cancel orders due to product unavailability, errors, or suspected fraud. Payment must be successfully authorized before an order is processed.

Delivery & Returns
Delivery estimates are provided at checkout. UK online orders are generally delivered within 30 days under distance-selling rules. Your statutory rights to cancel eligible online purchases are explained in our Return & Refund Policy.

Product Use & Safety
Customers are responsible for using products according to manufacturer instructions and safety guidance. Always follow relevant usage instructions and safety warnings provided with products.

Intellectual Property & Governing Law
All content on the cozie website is owned by or licensed to cozie. These Terms & Conditions are governed by the laws of England and Wales.

Contact Us
cozie
74 Old Rd, Neath SA11 2BU, United Kingdom
Email: contact@cozie.shop
Phone: +44 2082 651303